Duelz Casino Terms & Conditions
These Terms and Conditions govern access to and use of Duelz Casino, including the website, gaming services, account facilities, promotions and related features. By opening an account or using the services, you confirm that you have read, understood and accepted these Terms.
Please review these provisions carefully before playing. If you do not agree with any part of them, you must not register for or continue to use Duelz Casino. Additional rules may apply to particular games, promotions or payment methods and will form part of these Terms when presented to you.
Acceptance of Terms
These Terms create an agreement between you and Duelz Casino concerning your use of the services. You accept them when you register, deposit funds, play a game or otherwise access an account.
You are responsible for reading the current version of the Terms before using the casino. Other policies, including promotional conditions and responsible gambling information, may apply alongside these provisions. If there is a conflict, the specific terms displayed for a particular service or promotion will normally apply to that service.
Eligibility
Duelz Casino is intended for individuals aged 18 or over. You must not register or play if you are under the minimum legal age applicable to you. We may request evidence of age at any stage and may restrict access until satisfactory evidence is provided.
You must also ensure that online gambling is permitted in the place where you are located. You are responsible for complying with applicable local rules and for preventing access to your account by anyone who is not eligible to use the services.
Account Registration
Only one personal account may be opened for each customer unless Duelz Casino expressly agrees otherwise. Registration details must be accurate, complete and kept up to date. You must promptly correct information that becomes inaccurate, including your address, contact details or payment information.
Your login credentials are personal to you. Keep them confidential, use a secure password and notify Duelz Casino promptly if you believe that your account has been accessed without permission. You remain responsible for activity carried out through your account unless you have reported a security concern without unreasonable delay.
Accounts must not be opened on behalf of another person, operated for another person or used to conceal the identity of the person playing.
Verification
Duelz Casino may carry out identity, age, address, payment and other security checks. You agree to provide information and documents that are reasonably required for these checks, in a clear and valid form.
Verification may be requested before a deposit, during gameplay or before a withdrawal. Processing times may be extended while checks are pending. If the information supplied is incomplete, inconsistent or cannot be verified, access to some or all services may be limited.
Submitting false, altered or misleading documents is not permitted and may result in account closure and review of related transactions.
Deposits
Deposits must be made using a payment method registered in your own name or one that you are authorised to use. Third-party deposits are not permitted. You should check the minimum and maximum limits shown at the time of payment before confirming a transaction.
Funds are intended for gaming activity and must not be used for unlawful purposes. A deposit is not a bet and does not expire solely because it has not been used immediately. However, account balances may be subject to verification, regulatory checks or restrictions required to protect the service.
You should contact your payment provider if a deposit is missing or appears incorrect. Duelz Casino may refuse or reverse a transaction where security, technical or compliance concerns arise.
Withdrawals
Withdrawal requests are processed using the available methods and procedures displayed in your account. Duelz Casino may first require completion of verification and may return funds to the original payment method where this is appropriate or reasonably necessary.
You may only withdraw funds that are available for withdrawal and not subject to wagering conditions, unsettled bets, chargebacks or an ongoing account review. Withdrawal limits, processing times and fees, if any, will be communicated through the relevant cashier or account information.
Where a payment is returned, rejected or cannot be completed, you may be asked to provide an alternative method in your own name. You should ensure that your bank or payment provider accepts the relevant transaction type.
Bonuses
Promotions, bonuses and free play offers are available only under their specific promotional terms. These may set out eligibility requirements, qualifying deposits, wagering conditions, expiry dates, maximum winnings, game restrictions and withdrawal rules.
Before claiming an offer, you should read the applicable conditions and confirm that you understand them. Unless stated otherwise, only one offer may be used for a qualifying transaction. Duelz Casino may withdraw an offer or correct an obvious error where a promotion has been displayed incorrectly or used outside its intended conditions.
Abusing promotional features, creating multiple accounts, using prohibited strategies or otherwise attempting to obtain an unfair promotional advantage may lead to removal of bonus funds and associated winnings, subject to applicable requirements.
Acceptable Use
You must use Duelz Casino for personal entertainment and in accordance with these Terms. Your use of the website, games, payment facilities and communications must be lawful, honest and respectful.
- Provide truthful information and cooperate with reasonable checks.
- Use only your own account and approved payment methods.
- Protect your login details and devices from unauthorised access.
- Follow game rules, promotional conditions and account instructions.
- Report suspected security, technical or payment issues promptly.
Prohibited Activities
You must not use the services to commit fraud, facilitate unlawful activity or interfere with the operation of Duelz Casino. Prohibited conduct includes attempting to bypass security controls, manipulating games, exploiting software errors and using automated tools, bots or other unauthorised technology.
You must not reverse transactions improperly, use stolen or unauthorised payment credentials, provide false verification documents, collude with other users or engage in conduct designed to obtain an unfair advantage. You must not upload material that is abusive, threatening, defamatory, discriminatory, invasive of privacy or harmful to the website or its users.
Where suspicious or prohibited activity is identified, Duelz Casino may investigate, restrict relevant transactions and take other action permitted by these Terms and applicable rules.
Intellectual Property
The website, branding, text, graphics, software, game presentation and other materials made available through Duelz Casino are owned by or used with permission by the relevant rights holders. They are protected by intellectual property and other applicable rights.
You may access and use the services for personal, non-commercial purposes only. You must not copy, modify, publish, distribute, reverse engineer, frame or commercially exploit any part of the website without prior written permission.
Limitation of Liability
Duelz Casino will take reasonable steps to provide a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, updates, network failures, device problems, payment provider issues or events outside reasonable control.
You are responsible for your device, internet connection, account security and decisions concerning gameplay. To the extent permitted by applicable law, Duelz Casino is not responsible for losses caused by inaccurate information supplied by you, unauthorised access resulting from your failure to protect credentials, or interruptions outside its reasonable control.
Nothing in these Terms excludes or limits responsibility where such exclusion or limitation is not permitted by law. Nothing affects rights that cannot lawfully be excluded.
Account Suspension
Duelz Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, payment review, suspected misuse or compliance with these Terms.
You may also request account closure at any time. Closure does not remove obligations that arose before closure, including the resolution of disputed transactions or the completion of required checks. Any remaining balance will be reviewed under the applicable withdrawal, verification and payment procedures.
Opening a new account after suspension or closure without permission is not allowed. If you believe an account action was made in error, you may contact support and provide relevant information for review.
Privacy
Personal information is handled in accordance with the applicable privacy information provided by Duelz Casino. Information may be used to operate the account, process payments, provide customer support, verify identity and age, improve services, protect users and meet relevant obligations.
You should ensure that the information supplied to Duelz Casino is accurate and notify the casino of material changes. Further details about data use, retention, rights and communication preferences are provided in the applicable privacy notice.
Responsible Gambling
Duelz Casino supports informed and controlled participation. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only play with money you can afford to lose and consider setting personal deposit, loss, session or time limits.
If gambling is becoming difficult to control, stop playing and use the available account restriction or self-exclusion options. You may also seek independent support from a suitably qualified organisation. Customer support can explain the account tools available and help you understand the steps for requesting a restriction.
Do not gamble while under the influence of alcohol or substances, and do not allow another person to use your account.
Amendments
Duelz Casino may update these Terms to reflect changes to services, technology, security measures, promotions or applicable requirements. The latest version will be made available through the website or account environment.
Where a change materially affects your use of the services, reasonable notice may be provided where appropriate. Continuing to use Duelz Casino after updated Terms become effective indicates acceptance of the revised provisions. If you do not accept a change, you should stop using the services and request account closure.
Contact Information
For questions about these Terms, account access, verification, payments or responsible gambling tools, contact Duelz Casino through the support channels shown on the website. You may also write to support@duelzcasino-uk.online.
When contacting support, provide enough information for your request to be identified, but never send your password or complete payment credentials. Support may ask security questions or request information through approved channels before discussing account-specific matters.
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