Duelz Casino Terms & Conditions
These Terms and Conditions govern access to and use of Duelz Casino, including the website, games, promotions, payment services and related account features. By registering an account or using the platform, you confirm that you have read, understood and agreed to these terms.
These terms should be read together with any specific promotion rules, payment information, privacy notices and other rules displayed on the Duelz Casino website. Where a promotion has additional conditions, those conditions apply to the relevant offer.
Acceptance of Terms
By creating an account, depositing funds, playing a game or otherwise using Duelz Casino, you accept these Terms and Conditions. If you do not agree with any part of them, you must not use the platform.
Duelz Casino may apply game-specific rules, wagering conditions, transaction limits and other requirements. These will be made available before or during the relevant activity and form part of your agreement with the casino.
You are responsible for reviewing the current version of these terms before using the service. Continued use after an update means that you accept the revised wording.
Eligibility
Duelz Casino is intended for individuals aged 18 or over. You must not register or play if you are under the minimum legal age applicable to you. Age checks may be carried out before or after registration.
You must also ensure that your use of the service is permitted in the place where you are located. Duelz Casino does not invite participation where online gambling is prohibited or restricted by applicable rules.
Only individuals acting for themselves may open an account. Businesses, automated services and accounts operated on behalf of another person are not permitted.
Account Registration
You may hold only one personal Duelz Casino account unless the casino has expressly authorised an additional account. During registration, you must provide complete, accurate and current information, including your name, address, date of birth and contact details.
You are responsible for keeping your login credentials confidential and for all activity carried out through your account. You must notify Duelz Casino promptly if you believe that your credentials have been lost, disclosed or used without permission.
Account details must not be sold, transferred, assigned or made available to another person. You should update information whenever it changes so that account records remain accurate.
Verification
Duelz Casino may request documents or information to confirm your identity, age, address, payment ownership or source of funds. Verification can be required at registration, before a withdrawal, when account activity changes or whenever additional checks are reasonably necessary.
Documents must be genuine, current and readable. You must respond to verification requests within the period stated in the request. Delays, inconsistencies or incomplete information may affect access to deposits, games or withdrawals.
Until verification is satisfactorily completed, Duelz Casino may restrict account functions or hold a transaction in accordance with its internal procedures and applicable obligations.
Deposits
Deposits must be made using a payment method registered in your own name or otherwise authorised for your use. Third-party deposits are not permitted. You must check the available payment options, minimum amounts and any processing information before initiating a transaction.
Funds are intended for gaming activity on Duelz Casino and must not be used to test payment instruments, move funds between people or support unlawful activity. The casino may decline or reverse transactions that appear irregular, duplicated or unauthorised.
You should contact your payment provider if a deposit is missing from your account after the expected processing period. Duelz Casino is not responsible for delays caused by banks, card issuers, payment providers or incorrect payment details.
Withdrawals
Withdrawal requests are processed after relevant account, identity and payment checks have been completed. Duelz Casino may return funds to the original payment method where this is possible and appropriate, or request further information before using an alternative method.
You may be required to withdraw through an account or payment instrument held in your own name. The amount, processing time and available methods may depend on account status, payment provider limits and any applicable bonus conditions.
Before requesting a withdrawal, you should review your balance, active promotions and pending transactions. Where a withdrawal is submitted in error, cancellation may not be possible once processing has begun.
Bonuses
Promotional offers are subject to their own terms, including eligibility rules, activation requirements, expiry dates, wagering conditions, game contributions, maximum winnings or withdrawal restrictions. You should read those terms before accepting an offer.
Unless stated otherwise, a bonus may be limited to one per person, household, device, payment method or shared internet connection. Duelz Casino may withhold or remove promotional benefits where multiple accounts or other attempts to circumvent an offer are identified.
Bonus funds and associated winnings may be cancelled if the promotion is used in breach of its conditions or these terms. If a promotional offer conflicts with these general terms, the specific promotion rules apply only to that offer.
Acceptable Use
You agree to use Duelz Casino honestly, lawfully and in a manner that does not interfere with the platform or other customers. You must follow the displayed game rules, transaction instructions, account controls and security requirements.
You must use suitable equipment and a secure internet connection. You are responsible for checking that your device, software and network are compatible with the service and for preventing unauthorised access to your account.
Any communication with customer support must be accurate and respectful. Requests should include enough information to allow the relevant issue to be investigated without disclosing another person's private data.
Prohibited Activities
The following activities are prohibited:
- Creating or using an account with false, misleading or stolen information.
- Using another person's account, payment method or identity.
- Attempting to manipulate games, outcomes, bonuses, payment systems or technical processes.
- Using bots, scripts, malware, scraping tools or other automated methods without written permission.
- Exploiting an error, malfunction, pricing issue or security weakness instead of reporting it.
- Using the platform to facilitate fraud, money laundering, unlawful payments or other criminal conduct.
- Interfering with the availability, security or operation of the website or its supporting systems.
Where prohibited conduct is suspected, Duelz Casino may investigate, restrict activity, void affected transactions or take other action permitted by these terms and applicable rules.
Intellectual Property
The Duelz Casino name, website design, text, graphics, logos, software and other materials are protected by applicable intellectual property rights or are used with permission. You may access them for personal use of the service only.
You must not copy, reproduce, modify, publish, distribute, reverse engineer, frame or commercially exploit any part of the platform without prior written permission. Nothing in these terms transfers ownership of intellectual property to you.
Any content you submit, including feedback or support communications, must not infringe another person's rights or contain unlawful material.
Limitation of Liability
Duelz Casino aims to provide a reliable service but does not guarantee that the website, games or payment features will always be available, uninterrupted or free from technical faults. Maintenance, network problems, provider failures and events outside reasonable control may affect access.
You are responsible for decisions made while using the service, including staking decisions and the security of your device. To the extent permitted by applicable law, Duelz Casino is not responsible for losses caused by your failure to follow these terms, misuse of the platform, inaccurate information or unauthorised access resulting from inadequate security.
Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by law. Your statutory rights remain unaffected.
Account Suspension
Duelz Casino may suspend, restrict or close an account where there is a concern about identity, age, payment ownership, security, compliance, responsible gambling, fraud, prohibited conduct or a breach of these terms.
During a review, access to games, deposits, bonuses or withdrawals may be limited. The casino may retain relevant records and delay transactions while an investigation is completed. Where funds are held, their treatment will depend on the outcome of the review and applicable requirements.
You must not create a new account to avoid a restriction or closure. If you believe an account action was made in error, you may contact customer support and provide relevant information for review.
Privacy
Duelz Casino collects and uses personal information to operate accounts, process transactions, provide customer support, verify customers, maintain security and meet applicable obligations. Information may be shared with service providers where needed for these purposes.
Personal data is handled in accordance with the applicable privacy notice. You should review that notice to understand the types of information collected, retention practices, available rights and how privacy enquiries are managed.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set limits that suit your circumstances and avoid playing when distressed, impaired or under pressure.
Duelz Casino may provide account tools or support options such as deposit limits, time reminders, breaks or self-exclusion. You should use these tools whenever they may help you maintain control. Requests for restriction or closure should be made through the available support channels.
If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek assistance from an appropriate independent support organisation or qualified professional.
Amendments
Duelz Casino may update these Terms and Conditions to reflect changes to the platform, games, payment services, security processes or applicable requirements. The latest version will be made available on the website.
Where a change materially affects your use of the service, reasonable notice may be provided where appropriate. You should review the terms regularly. If you do not accept an update, you must stop using the platform and may request account closure, subject to unresolved transactions and verification requirements.
Contact Information
For questions about these terms, account access, transactions or responsible gambling tools, contact Duelz Casino through the support options displayed on the website. Written enquiries may be sent to [email protected].
When contacting support, provide your account details only through the secure channel requested by the casino. Do not send passwords, full payment card numbers or other sensitive information unless specifically instructed through an authorised process.
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