Duelz Casino Privacy Policy
This Privacy Policy explains how Duelz Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact our support team. It is intended to help you understand how your information is handled and the choices available to you.
Duelz Casino is an online gambling service for individuals aged 18 and over. By using the website, you acknowledge that you have read this policy. Certain services may have additional privacy notices, and those notices will apply where relevant.
Information We Collect
We collect information that is necessary to provide a secure, reliable and personalised casino experience. The information may come directly from you, from your use of our website or from third parties that help us verify information.
- Identity information, such as your name, date of birth and nationality.
- Contact information, including your email address, telephone number and postal address.
- Account information, such as login details, account preferences and responsible gambling settings.
- Verification information, including documents or details needed to confirm identity, age and account ownership.
- Payment information, transaction history, deposit and withdrawal details, and information concerning payment disputes.
- Technical information, including IP address, device type, operating system, browser type and language settings.
- Usage information, such as pages viewed, games accessed, session times and interaction with website features.
- Communications, including messages sent to customer support and records of conversations about your account.
Some information may be required to open or maintain an account. If you do not provide information that is necessary for verification, payments, account security or legal compliance, we may be unable to offer particular services.
How We Use Information
Duelz Casino uses personal information for clearly defined business and operational purposes. These purposes may include:
- Creating, administering and maintaining your casino account.
- Processing deposits, withdrawals, refunds and other account transactions.
- Confirming your identity, age and eligibility to use the service.
- Protecting the website and its users against fraud, misuse, collusion and other suspicious activity.
- Providing customer support and responding to questions, complaints or requests.
- Personalising website content, account features and communications where appropriate.
- Monitoring gameplay and account activity to support fair use and responsible gambling practices.
- Maintaining records, resolving disputes and enforcing our terms and other applicable policies.
- Testing, improving and securing the website, games and related technology.
- Sending service messages, such as security alerts, account notices and transaction confirmations.
- Sending promotional communications where permitted and where you have the appropriate choice or consent.
We may process information where it is needed to provide a service you request, to protect our legitimate operational interests, to comply with applicable obligations or because you have provided consent. You can usually change your marketing preferences without affecting essential service communications.
Cookies and Similar Technologies
Duelz Casino uses cookies and comparable technologies to operate the website and understand how visitors use it. Cookies are small files stored on your device that can support login functions, remember preferences and help us maintain secure sessions.
These technologies may be used for essential functions, performance measurement, analytics, fraud prevention and, where applicable, advertising or personalisation. Some cookies may be placed by service providers working on our behalf.
You can manage cookies through your browser or device settings. Blocking or deleting certain cookies may affect account access, game functionality, security checks or other parts of the website. Where a cookie preference tool is provided, you can use it to review available choices.
Data Sharing
We may share personal information when this is necessary to operate Duelz Casino, protect users or meet applicable obligations. We do not share information indiscriminately, and access is limited to information needed for the relevant purpose.
- Payment processors and financial service providers may receive transaction information to process deposits, withdrawals and related checks.
- Identity, fraud prevention and verification providers may help confirm account details and identify unusual activity.
- Technology, hosting, security, analytics and customer service providers may process information while delivering services to us.
- Professional advisers may receive information where needed for legal, financial, technical or operational advice.
- Authorities or other authorised parties may receive information where disclosure is required or reasonably necessary to protect rights, safety or the integrity of the service.
Where we use a third party to process information on our behalf, we expect that provider to apply appropriate confidentiality and security measures. We may also share information as part of a business restructuring, sale, merger or transfer, subject to appropriate safeguards.
Data Security
Duelz Casino applies administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication procedures, monitoring, secure communications and restricted internal access.
No internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed improperly. We will assess suspected incidents and take steps that are appropriate to the circumstances.
Data Retention
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy. Retention periods may depend on the type of information, the nature of the relationship with you, account activity, dispute resolution requirements and applicable obligations.
When information is no longer required, it may be securely deleted, anonymised or placed beyond normal use. Some records may remain for a longer period where they are needed to prevent fraud, investigate activity, establish or defend legal claims, resolve complaints or maintain appropriate business records.
Your Rights
Depending on your circumstances and the law that applies to your information, you may have rights concerning the personal data we hold about you. These may include the right to:
- Ask for access to personal information and an explanation of how it is used.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion of information where there is no valid reason for us to retain it.
- Request restriction of certain processing in appropriate circumstances.
- Object to processing based on particular grounds, including some direct marketing activities.
- Request a copy of certain information in a usable electronic format.
- Withdraw consent where processing relies on consent, without affecting earlier processing.
These rights may be subject to exceptions, verification requirements or other limitations. We may need to confirm your identity before responding. If you are dissatisfied with how a request has been handled, you may have the option to raise the matter with the relevant privacy authority or another competent body.
Third-Party Services
The Duelz Casino website may contain links, integrations or features provided by third parties. These services may include payment tools, social features, verification systems, analytics platforms or customer communication functions. When you use a third-party service, that provider may process information under its own privacy notice.
We are not responsible for the privacy practices, content or security arrangements of independent third parties. You should review their notices before submitting information through an external service. Third-party links do not necessarily mean that Duelz Casino endorses the provider or its practices.
International Transfers
Some of our service providers or operational partners may process personal information in a country other than the country where you live. Where information is transferred internationally, we take steps intended to maintain an appropriate level of protection and to use suitable contractual, technical or organisational safeguards.
The safeguards used may depend on the destination, the type of information and the services being provided. You may contact us for general information about international processing relevant to your account, subject to security and confidentiality requirements.
Policy Updates
We may update this Privacy Policy when our services, technology, processing activities or applicable requirements change. The revised version will be made available on the website, and the updated text will apply from the stated publication or effective date where one is provided.
We encourage you to review this page periodically. Where a change is significant, we may provide an additional notice through the website, by email or through another appropriate communication channel. Continuing to use Duelz Casino after an update indicates that you have reviewed the revised policy.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or need assistance understanding how your information is used, please contact Duelz Casino at support@duelzcasino-uk.online. Include enough information for us to understand your request, but do not send unnecessary payment details or account passwords.
We may ask for additional information to verify your identity before disclosing personal data or making account changes. We aim to handle privacy enquiries carefully and within a reasonable period, taking into account the nature and complexity of the request.
Last updated: